IT Service Management is the discipline of managing and controlling information technology systems. Different process framework in IT services is initiated towards effective service management. There are various certification programs that support different process framework of IT services, ITIL Certification being the most demanded one.

1st Image offers IT Service Management training courses for different certification programs including the most popular ITIL® Certification.


ITIL® Foundation

ITIL® Foundation Certification is an entry-level certification for IT professionals that demonstrates one’s ability to handle services in a planned, organized and delivered way ensuring business value for organizations. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® is owned and maintained by the UK Office of Government Commerce which is committed to the maintenance of alignment between future versions of ITIL® and ISO/IEC 20000. ITIL® Foundation certified professionals earn 2 credits after successfully clearing the ITIL® Foundation exam towards becoming an ITIL® expert.

Read more: ITIL® Foundation

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