IT Service Management

IT Service Management is the discipline of managing and controlling information technology systems. Different process framework in IT services is initiated towards effective service management. There are various certification programs that support different process framework of IT services, ITIL Certification being the most demanded one.

1st Image offers IT Service Management training courses for different certification programs including the most popular ITIL® Certification.

 

ITIL® INTERMEDIATE CSI Online Training

ITIL® Intermediate Continual Service Improvement is another ITIL® Intermediate Service Lifecycle module. ITIL® Intermediate Continual Service Improvement Certification showcases one's ability to apply CSI practices in the use of process and practice elements. Simplilearn's ITIL® Intermediate CSI training program includes both online and classroom training courses. Professionals who qualify the ITIL® Intermediate CSI exam gain 3 credits towards becoming an ITIL® expert.

₦22,000

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ITIL® INTERMEDIATE OSA Online Training

ITIL® Intermediate Operational Support and Analysis is an ITIL® Service Capability module. ITIL® Intermediate Operational Support and Analysis Certification establishes a candidate's ability to apply OSA practices in resolution and support of the service management lifecycle especially in Event management, Incident management and Request fulfillment. Simplilearn offers both online and classroom training courses on ITIL® Intermediate OSA Certification. Professionals can attain 4 credits by clearing the ITIL® Intermediate OSA Exam.

₦22,000

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ITIL® INTERMEDIATE RCV Online Training

ITIL® Intermediate Release, Control and Validation (RCV) certification is an ITIL® Service Capability module. ITIL® Intermediate Release, Control and Validation Certification showcases one's competency in the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service life-cycle. Our ITIL® Intermediate RCV Certification training program includes both online and classroom ITIL® courses. Professionals attain 4 credits after qualifying the ITIL® Intermediate RCV exam.

₦22,000

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ITIL® INTERMEDIATE SOA Online Training

ITIL® Intermediate Service Offerings and Agreements is one of the ITIL® Service Capability modules. ITIL® Intermediate Service Offerings and Agreements (SOA) Certification establishes one's ability to apply SOA practices in service management lifecycle. 1stimage in conjunction with Simplilearn offers both ITIL® Intermediate SOA online and classroom training courses. Professionals can attain 4 credits by successfully clearing the ITIL® Intermediate SOA exam.

₦22,000

Read more: ITIL® INTERMEDIATE SOA Online Training

ITIL® INTERMEDIATE PPO Online Training

ITIL® Intermediate Planning, Protection and Optimization (PPO) certification is an ITIL® Service Capability module. ITIL® Intermediate Planning, Protection and Optimization Certification showcase one's knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization. Our ITIL® Intermediate PPO Certification training program includes both online and classroom training courses. Professionals who qualify the ITIL® Intermediate PPO exam attain 4 credits.

₦22,000

Read more: ITIL® INTERMEDIATE PPO Online Training

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